Terms & Conditions

Terms & Conditions of Use & Terms & Conditions of Sale

Last Updated: April 2025

1. Introduction

Welcome to SUVRUX. By using our website, you agree to these terms. If you do not agree, please do not use our website.

2. Orders & Payments

All prices are in GBP (£) and include VAT.
Orders are processed securely via Wix’s payment system.
We reserve the right to cancel any order due to errors or suspected fraud.

3. Delivery & Returns

Delivery: Standard UK shipping takes 2-5 business days. We are not responsible for delays caused by couriers.
Returns: You have 28 days from receipt to request a return. Items must be unused and in original packaging with the tags intact. Returns are free on all items.
Refunds: Refunds are processed within 7 business days of receiving the return.

4. Website Use

Users must not misuse the site (e.g., hacking, spamming).
Content on the site is our intellectual property and cannot be copied without permission.

5. Liability

We are not responsible for indirect or consequential losses resulting from website use or product issues.

SUVRUX Terms

Terms & Conditions of Sale

Welcome to the Terms & Conditions of Sale governing your interaction with our website and your purchases from SUVRUX. The website www.suvrux.com (“Site”) is operated by SUVRUX Ltd (“SUVRUX”, “we”, “us”, “our”). The terms “you” and “your” refer to anyone visiting or interacting with our Site or purchasing products from us.

1. General Use of the Website

1.1 By using our Site or placing an order with us, you accept these Terms & Conditions in full.
1.2 We may update these terms from time to time. Continued use of the Site means you agree to the current version. Please check this page regularly for any updates.
1.3 The Site is intended for personal use. You must not use it in any unlawful manner or for any commercial exploitation without express permission.
1.4 You must not attempt to breach or bypass our security measures, introduce malicious code, or interfere with the operation of the Site. Any violations may be reported to authorities.
1.5 All intellectual property rights in the content and materials on the Site belong to SUVRUX. Unauthorized use is prohibited.
1.6 We reserve the right to modify, restrict access to, or shut down the Site without prior notice.

2. Additional Policies That Apply

These terms incorporate our:

3. Liability & Indemnity

3.1 While we strive to provide accurate and secure services, we are not liable for any indirect losses or damages unless legally mandated.
3.2 Our products are intended for personal, non-commercial use. We are not responsible for business losses resulting from their use.
3.3 You agree to indemnify us against any claims arising from your breach of these terms or misuse of the Site.

4. Waiver

4.1 Any delay or choice not to enforce these terms does not constitute a waiver of our rights.

5. Product Information

5.1 Product images are for illustrative purposes only; actual appearance may vary. Packaging may differ.

6. Pricing

6.1 All prices are in GBP and include VAT (where applicable).
6.2 We aim for accuracy but in the event of a pricing error, we may cancel the order and offer a refund.
6.3 If you notice a pricing discrepancy, please contact us before payment is processed.
6.4 VAT refunds are not available through our site.
6.5 Promotional offers may be changed or withdrawn at our discretion.

7. Payments

7.1 We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
7.2 Payments are securely processed through WIX Payments.

8. Order Acceptance

8.1 Placing an order does not guarantee acceptance. We will confirm acceptance via dispatch email.
8.2 We may decline or cancel orders at our discretion, especially in cases of stock unavailability or errors.

9. Cancellation Policy

9.1 You have 14 days from delivery to cancel your order.
9.2 To cancel, contact us with your order number and a clear statement of cancellation.
9.3 If items have already shipped, refuse the delivery or arrange a return.
9.4 Returned items must be in original condition with tags attached. Refunds will be processed within 14 days of receiving the goods.
9.5 Returns that show signs of use, damage, or alteration may not be accepted.

10. Delivery

10.1 Delivery times and costs are shown at checkout.
10.2 Delays outside our control may occur; we’ll keep you informed if they do.
10.3 If a delivery fails and you do not rearrange or collect the parcel, we may cancel the order and issue a partial refund.
10.4 Ownership transfers to you upon delivery; responsibility also passes at that point.
10.5 If you need to amend an order after placing it, contact us immediately—changes are not always possible.

10.6 We currently do not ship internationally. However, if you are located outside the UK and wish to place an order, please contact us first—we may be able to look into international shipping options on a case-by-case basis. If you place an order from outside the UK without prior arrangement and no suitable shipping method can be arranged, we reserve the right to cancel your order and issue a full refund.

11. Returns & Faulty Items

11.1 We do not offer direct exchanges—please return the item and reorder.
11.2 You may return eligible items within 28 days of delivery.
11.4 Returns must be initiated via our official returns page.
11.5 Proof of purchase is required for all returns.
11.6 Products must be unused and unmarked and returned in original condition.
11.7 Faulty items are eligible for refund or replacement.
11.9 Contact us with photographic evidence if a product is faulty.
11.10 Damaged deliveries must be reported within 28 days.

12. Refunds

12.1 Refunds are issued once items are inspected and accepted.
12.2 Allow 10 working days after return receipt for processing.
12.3 Refunds go to the original payment method.
12.4 Delivery fees are only refunded for faulty items.

12.5 We cannot issue a refund if returned items show signs of wear, including marks, stains, or other damage.

13. Ending the Contract (By Us)

13.1 We may cancel your order if:

You fail to make payment;
You do not provide necessary delivery information;
You do not collect or receive the product after failed delivery attempts.
13.2 Refunds will be issued for cancelled orders not fulfilled.

14. Ending the Contract (By You)

14.1 You may cancel an order if:

You disagree with a change in these terms;
There’s a pricing or description error;
Delivery is delayed significantly;
We suspend the service;
We breach the contract.

15. How We Use Your Data

15.1 We use your personal information to:

Fulfill orders;
Process payments;
Contact you (if you opt in) about products or promotions.
15.2 For credit purchases, information may be shared with credit agencies.
15.3 For more, refer to our Privacy Policy.

16. Miscellaneous

16.1 We may transfer our rights under this agreement to another business.
16.2 You may not transfer your rights without our written consent.
16.3 These terms apply only to you and us.
16.4 If part of this contract is deemed illegal, the rest remains valid.
16.5 If we delay enforcement, it does not waive our right to enforce later.