Privacy Policy & Cookie Policy

Last Updated: 23/04/2025

Welcome to SUVRUX (“we”, “our”, or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide:

Full name, email, phone number
Billing and shipping address
Login credentials (if you create an account)
Payment details (processed via secure third parties)
Communications (contact forms, reviews, emails)

b) Information Collected Automatically:

IP address, device/browser type, session data
Cookies and tracking tools (see Section 6)
Browsing data (e.g., pages viewed, duration)

2. How We Collect Your Information

We collect your information when you:

Place an order or register an account
Subscribe to marketing communications
Submit a form or review
Browse our website (through cookies and similar technologies)

3. Why We Collect Your Information

We process your personal data for the following purposes:

To process and deliver your orders
To provide customer support
To improve website performance and user experience
To send updates and promotional content (if you opt in)
To comply with legal obligations

Legal Basis for Processing (UK GDPR):

We rely on:

Performance of a contract (e.g. order fulfilment)
Consent (e.g. email marketing)
Legal obligation (e.g. for tax purposes)
Legitimate interests (e.g. improving services)

4. How We Store and Share Your Information

a) Hosting and Security:

Our website is hosted by Wix.com, which stores your data on secure servers behind a firewall. All data is encrypted in transit and at rest.

b) Payment Data:

We use PCI-DSS compliant third-party payment processors (e.g. Wix Payments, PayPal). We do not store card details on our servers.

c) Data Sharing:

We never sell your personal data. We may share it with:

Service providers (e.g., shipping carriers, email marketing platforms)
Legal authorities, if required by law

5. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

Legal and accounting obligations
Customer service or warranty purposes
Marketing communications (if subscribed)

You can request deletion of your data at any time (see Section 9).

6. International Data Transfers

Your information may be transferred to and processed in countries outside the UK or EU, including the United States and Israel (where Wix is headquartered). These transfers are protected by:

Adequacy decisions (where applicable)
Standard contractual clauses (SCCs) approved by the UK/EU

We take all necessary steps to ensure your data is treated securely.

7. Cookies & Tracking

We use cookies and similar tracking tools to improve performance and user experience. These may include:

Essential Cookies: Required for core functions (e.g. login, cart)
Analytics Cookies: For internal performance insights
Marketing Cookies: Used with your consent to personalise ads

You can manage cookie preferences via your browser settings.

8. Communications

We may contact you to:

Provide transactional updates (e.g. order status)
Respond to inquiries
Send newsletters or promotional offers (if opted in)

You can unsubscribe anytime by clicking “unsubscribe” in our emails or contacting us directly.

9. Your Rights

Under the UK GDPR and GDPR, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to processing
Lodge a complaint with the ICO or your local authority

10. Withdrawing Consent or Managing Data

To exercise your rights or withdraw consent, contact us at:

reece@suvrux.com

carlo@suvrux.com

11. Policy Updates

We may update this Privacy Policy occasionally. Material updates will be posted here with a revised "Last Updated" date. Continued use of our website indicates acceptance of the changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us: